Koodo Community



How do I unlock my account?

My koodo account was locked because I entered the password wrong 5 times in a row. But how can I unlock it? I tried to call 611 on my phone and I heard the whole automatic service thing three times and I could find a option that says "account support". Anyone knows what I should do?

2 replies

Didn't the website tell you to just wait for an hour?
Userlevel 3
Should work if you wait a bit. However, if it doesn't work, just call Koodo customer service on a different phone. 🙂