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How do I make payment and cancel my contract when I am outside of Canada?


I am unable to make payment with my credit card as it says that only Canadian credit cards are allowed. I am also unable to call the Koodo hotline (it says I am unable to make calls from my area).

5 replies

Userlevel 7
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Have you tried making a payment by transferring funds do the Koodo account via your bank account?
Userlevel 7
Badge +4
Try calling +1 647-788-4337, that should address the error you now receive.
David wrote:

Try calling +1 647-788-4337, that should address the error you now receive.

I tried calling the number several times previously but was unable to find any option to speak to someone though 😕
Userlevel 7
Badge +4
David wrote:

Try calling +1 647-788-4337, that should address the error you now receive.

Usually you can press 0 a number of times to get to a live voice, or choose billing options.
David wrote:

Try calling +1 647-788-4337, that should address the error you now receive.

that solved it, thanks!

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