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How do I get ride of terrible buzzing noise when using wireless home phone


We recently ditched our Bell land line and switched to the Koodo wireless home phone. It was good for a couple of weeks but now callers tell us we are constantly breaking up and to us there is always a screeching buzzing noise on our end. The people calling us keep telling us our voices are very muffled and nasally. I have checked the trouble shooting section in the booklet that came with it, it only advises us to put the modem near a window for reception, separate the modem from the phone and not to have either one near anything else electrical. We have done this and it seemed better for a day, then back to normal. I am becoming very frustrated with this and am ready to go back to Bell unbelievably so I can have a clear conversation on the phone again. Someone please help!

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Userlevel 7
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It may be the cord connecting your home phone unit to your actual home phone, if you have another one laying around I suggest trying that before going back to...... Lol
Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

Nope, i wish. Was using the cord that came with the hub. Just put the old one back on and no difference.
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Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

How many bars to you see on the unit? We changed to Wireless a few months ago and the clarity has never been better... so I'm wondering what could be causing your crackles.
Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

Just figured it out, the hub comes with a really long cord, and apparently you have to separate the hub from the phone for the whole length! Literally on the other side of the room! Not super convenient but better than screeching! Yay!
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Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

Oh, that is odd really 🙂 Our phone is probably less than a meter from the hub... but if it works for you, GREAT! Hope you'll enjoy the line (and savings) as much as we do, haha.
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Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

Try a different phone. It sounds like you are getting cross-talk between the two devices.
Userlevel 7
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Chadwick wrote:

It may be the cord connecting your home phone unit to your actual home phone, if you have anothe...

Was going to suggest making sure the antenna is tight to the base of the unit. Could also cause some weird signal issues. Glad it's working

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