Koodo Community

How do I get a rep on the phone?

  • 20 October 2021
  • 1 reply

I tried for over an hour to get a rep on the phone but everything redirects me to the Virtual Assistant which I know can't help me. I scheduled a callback but when it called me it told me to press 1 to speak to a rep (which I did) then it rang for 3 minutes before ending the call on it's own!

I just want to add my husband's existing Koodo line to mine in an attempt to save some money. 


Anyone know of tricks to get the virtual assistant to connect you to a human? Or some magic voice command to use on the phone to get a person?

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1 reply

Userlevel 7
Badge +4

Is there an offer currently for a multi line credit? Koodo has offered that, but it’s typically for a new line, and not merging existing lines into one account.

It should have worked. It sounds like a glitch for some reason. I’d just use the same keyword that worked at the end in the assistant. Another option is to send a private message to Koodo via FB Messenger or DM via Twitter to do an account merge.