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Question

How do I find my account number?

  • 18 May 2015
  • 9 replies
  • 5811 views

Userlevel 2
Just wondering where I would find my account number. I don't receive a paper bill so I can't look there. I've been scouring through the self serve thing but I don't see it anywhere. I find the new website annoying to navigate.

9 replies

Userlevel 3
You can download your e-Bill from Self-Serve. Your account number should be somewhere in that file. Or call 611 from your Koodo phone, Press 1, enter your PIN, Press 3 and the guy will tell you your account number.
Where do I find my pin number
Userlevel 4
Badge +4
Hi Charlotte! When you activate your account, you choose a 4 to 6 digits security PIN for when you contact customer service. Only you know that PIN. Hope that helps.  
What if I never used that PIN in the whole time I had the phone?

Userlevel 4
What if I never used that PIN in the whole time I had the phone?

Jason you don't have to use your PIN until you need it. Keep it in safe place or memorize it.
What if I never used that PIN in the whole time I had the phone?

I cannot remember my pin to pay my bill

What if I never used that PIN in the whole time I had the phone?

please help me with my biiing
Userlevel 7
Badge +4
What if I never used that PIN in the whole time I had the phone?

Hi Betty - You can easily pay your bill online with your credit card or Visa Debit card by clicking the "Pay my bill" button on the Billing page of Self Serve here

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