Koodo Community

How do I change my billing name?

  • 11 January 2022
  • 1 reply

When I was signed up in store the rep put in the wrong name. 
He used the middle name on my ID instead of my first name and I want to change it.

I cant change it online, and recently I was in store getting a new phone and updating my plan - and the said they couldn’t do it there. So how am I supposed to change my name.

1 reply

Userlevel 7
Badge +4

@Cfreeze Please schedule a callback with one of our rep using our Koodo Virtual Assistant at koodo.com/chat . This will save time and one of our rep can help you out make the change.