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How do I authorize my phone to be connected to Koodo? I just cannot understand.


So made an account with Koodo on the internet to be able to access my usage through my phone, but I can't even log in. It says I need to get authorization from the owner of the phone or something and that's me! So how in the world am I going to connect my phone to my account when I don't even have access to it?
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Best answer by Mathieu 23 April 2015, 15:29

Hi Marc-Antoine, Since it is saying you need to get authorization from the owner, it means there is already a self-serve account created for your phone and the one you just created would be created as a manager account. If you don't remember your initial self serve account, call Koodo using *611 from your mobile device to speak with a representative and get assistance with the set-up of your self serve account. Hope this helps!

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Hi Marc-Antoine, Since it is saying you need to get authorization from the owner, it means there is already a self-serve account created for your phone and the one you just created would be created as a manager account. If you don't remember your initial self serve account, call Koodo using *611 from your mobile device to speak with a representative and get assistance with the set-up of your self serve account. Hope this helps!

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