Koodo Community


How can i transfer my old koodo number, to my new koodo phone that is under a different contract?

hey, so i recently purchased a new phone under a koodo contract.. and i was really hoping to keep my same number from my old koodo phone which was under a different contract and under someone elses name.. i want to get rid of the old phone and want to pay off my tab, which is $10.. but when i got the phone they told me that i needed to phone customer service to switch my phone number after i had already bought the phone.. but when i phoned they told me it was impossible, unless i returned the phone and tried again... to me this is ridiculous. is this the ONLY way???