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Hours of Operations - Clarification


Userlevel 7
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On the Koodo website it states: Hours of Operation •Monday – Friday: 10am - 9pm •Saturday: 9am - 7pm •Sunday: 9am - 7pm So I asked this before, but what time zone are these hours for? Usually companies say that their hours are Eastern or Pacific. I remember I was told local time, but how would that work? Maybe have that stated on the website for clarity If it was local time what if I had an Alberta number calling from an airport in Newfoundland and it was 9pm there and Alberta was 630pm? Does that mean I would get an operator if I flew back within 2.5 hours but I wouldnt get anyone if I was to stay in Newfoundland? What if I was calling from Hawaii?

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Userlevel 1
This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC Mon-Fri: 9am - 9pm local time Sat: 9am - 7pm local time Sun: 9pm - 7pm local time Atlantic: Mon-Fri: 9am - 9pm Sat: 10am - 8pm Sun: 10am - 8pm by calling from cell phone 611 (airtime free in Canada) Toll-free anywhere in Canada/USA: 1-866-995-6636 (airtime free in Canada)
Userlevel 7
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Thanks Timo. :-@
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

lol Maybe Koodo can confirm that this is based on the number you are calling from? What if I was in the US using a US landline to call the 1-866 number. Which province would I be in?
Userlevel 6
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Gotta agree with Dennis (and Chad, of course!) :oP
Userlevel 7
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

+1 it ppl
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Oh it all to Chad to get me to post it 🙂
Userlevel 1
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Toll free number does not take provinces in account, you can use it from anywhere canada wide, rearding using your cell phone from USA I heard AT won't be counted but roaming are, if someone can correct me if I'm wrong!, but if you wre to use wired line that will be different following USA landline policy, I don't know if 1-800 numbers are free from USA to Canada
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

@MatB if the toll free number doesnt take provinces into account then what does "Local time to the provinces" mean in your reply
Userlevel 1
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

because there are 4 Time zones in Canada.
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

MatB, there are actually 5 time zones in Canada, 6 if you count Newfoundland time.
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

@MatB. What I meant is that if it "does not take provinces into account", how does Koodo know what timezone you are calling from if the hours are "local time"?
Userlevel 1
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Thank you Timo, 6 times zones, you can't find anywhere else except in "O Canada" 1. Central Time Zone 2. Newfoundland Standard Time Zone 3. Eastern Time Zone 4. Atlantic Time Zone 5. Mountain Time Zone 6. Pacific Time Zone
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

I just called at 7:04 and held until you hung up on me at 7:54. Unless I am wrong that is between the business hours you have posted.
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Hours of operation (local time):
  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

I am a brand new customer and had a problem with an email change - no access to self service. I emailed Koodo and had a reply within 24 hours. I am good with that. I was pleased after reading some of the negative comments. Some people are very unreasonable and all about themselves. Thank you to Koodo - so far so good.
Userlevel 7
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MatB wrote:

This is the Customer service Hours of Operations (Local time to the provinces) QC/ON/MB/SK/AB/BC...

Glad to hear about a positive experience. Remember to check here first whenever you have any issues. We can't help with account changes directly, but for most troubleshooting we're the quickest option.
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With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based on the Eastern time zone. I couldn't find any phone numbers specific to any other province, other than what's listed in the Contact Us/Call Us section. The 416 Toronto area code is my first clue (416) 279-8811. So if it's 9:00 p.m. in St. John's, Newfoundland, it would be 7:30 p.m. in Toronto, Ontario. Toronto, Ontario is 6 hours ahead of Honolulu, Hawaii, so if you were to call at 3:00 p.m. from Honolulu, the time in Toronto would be 9:00 p.m. and of course the Koodo call centre would be closed. I believe the Eastern time zone rule would apply when using Koodo's toll free number and I agree that the time zone should be displayed.
Userlevel 4
rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

I agree as well except for the HOP being based on the eastern time zone. the HOP are based on what province you are calling from. If someone on the east coast calls, being 2 hours (I think) ahead the HOP would apply to them. Same when you go west being 3 hours behind. As for other time zones, those are not included since they are not Canadian time zones. Doesn't matter what province you call from... •Monday – Friday: 10am - 9pm •Saturday: 9am - 7pm •Sunday: 9am - 7pm http://www.worldtimezone.com/time-canada12.php http://upload.wikimedia.org/wikipedia/commons/thumb/d/d0/UTC_hue4map_CAN-en.png/480px-UTC_hue4map_CAN-en.png
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rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

How does the "system" know where I am calling from? This fascinates me. Is it based on the number? What if I was calling with a western cell number (non-koodo) in an eastern province? What if I called from a US cell in a US state? Since the number is toll free from Canada/USA, which time zone gets adapted when calling from an american time zone that Canada does not have?
Userlevel 7
rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

I'm assuming that it just routes you to whatever call center is open if you call from an out of country number. But even that number is in a time zone.
Userlevel 4
rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

GPS, friends. It works wonders lol
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rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

So how does GPS work when I'm calling the 416 number from a landline?
Userlevel 2
rikkster wrote:

With regard to your question Dennis. I'm going to say that Koodo's hours of operation are based o...

lol it's just location based, it's not like your phone calls are actually traced/routed with the help of Global Positioning Satellites. If the location isn't available (blocked number, calling to a 1-800 number, etc), it probably just defaults to one particular center (ie: eastern or western).
Userlevel 2
Seems like the perfect time for a Koodo Employee to step in and provide some actual clarification...
Userlevel 4
mattjs wrote:

Seems like the perfect time for a Koodo Employee to step in and provide some actual clarification...

I just did 😛 AlexiKrov did correct me slightly below

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