First of all, I am very shock with koodo!! My tab credit balance ($100) that have been with me for many years, suddenly just disappeared in July! After checking it my online service last week, Koodo wiped out my tab credit $100 (Removed in July 2020) which I could have used on purchasing a new phone. When i mentioned this, the rep guy apologized, and told me it’s their new protocol.....
The retention guy still didn’t recover my $100 credit tab, but instead on telling me to get a new phone, I said no i didn’t want to get a new phone, and still my $100 credit tab hasn’t been recovered…. smh
ANYWAYS….Aside this issue, i know someone who got a sweet deal, $39 for 11gb, I mentioned this to the retention guy, he told me I need to get a new line or buy a new phone. I told him no it’s ok, I am not looking to buy a new phone or getting a new line since I already have 2 lines, and not ready to purchase any new phone. Then he offered me $45 for 7GB deal (that was his last offer)...This is not even a good deal to what i currently have ($60 for 12Gb). I was like no thanks!
I find it that Koodo doesn’t value their customer as they used to be, or maybe it's just me who is unlucky speaking to this rep?
Anyways I am really disappointed.