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Hi! I can't find a way to reactivate my suspended account due to a lost phone. Can anyone help? I'm frustrated with koodo. Thank you.


5 replies

Userlevel 3
You have to call in to Koodo to request the IMEI # be removed from the blacklist. You won't be able to use your phone until you do this. 866-995-6636 option 4
I called many times but all the computer asked was if i wanted to keep my voicemail and if i want to continue suspending my account. I don't get any other option (witihin option 4) other than those two mentioned. is there a human to talk with?
Userlevel 4
Martin Prijatna wrote:

I called many times but all the computer asked was if i wanted to keep my voicemail and if i want...

Option 4 will definately not get you a live person. You need to press option 5 for customer service or option 6 for tech support.
Thanks a lot guys! I did it.
Userlevel 3
Martin Prijatna wrote:

Thanks a lot guys! I did it.

Is your phone fully functional and working now?

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