I follow the steps to activate wifi calling for my Galaxy S8 (worked on my previous S8), but it gets stuck on "Requesting service. Please wait".
Userlevel 7
+4
Have you tried restarting your phone, then re-attempting activating it?
As well where did you purchase this S8/from what carrier?
Yes I tried restarting my phone multiple times. I purchased it on Amazon as a refurbished replacement for one with an unusable screen.
Userlevel 7
+4
Yes I tried restarting my phone multiple times. I purchased it on Amazon as a refurbished replacement for one with an unusable screen.
Which model of the replacement was it? Was it one of the model listed in their support documents here https://www.koodomobile.com/en/help/wifi-calling
Additionally, can you log into your selfserve to see if you have the "volte access “ addon in your plan?
Yes I have the option for volte (and it was already working on my previous phone, same package). The phone model (Galaxy S-8) could be an issue since it is slightly different than their listed; mine is SM-G950UI versus SM-G950W.
Userlevel 7
+4
Yes I have the option for volte (and it was already working on my previous phone, same package). The phone model (Galaxy S-8) could be an issue since it is slightly different than their listed; mine is SM-G950UI versus SM-G950W.
That is likely causing the issue. SM-G950U1 is an american variant of the phone. Koodo only supports the Canadian variant, SM-G950W.
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