Koodo Community

help no phone no emails

  • 26 January 2021
  • 1 reply

i lost my phone in south america  i cant get into any of my gmail kindle or google accounts as i cant confirm text message sent     which they require when u sigbn in from strange computor      help   what can i do    koodo i cant phone i have no phone


1 reply

Userlevel 7
Badge +4

Google service isn’t controlled by Koodo though. If you lost your phone and I assumed you lost the “secure device” to authenticate the Google account, you would need to follow Google instruction https://support.google.com/accounts/answer/185834?hl=en

I would suggest you seek different methods to authenticate the Google account and remove the lost device from “trust device” in your account.