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Question

Help Need to change Order Phone Number

  • 26 June 2020
  • 3 replies
  • 44 views

Hello I placed an Order on the 24th Of June and I put a phone number that got cancelled the same day I cant do the short Credit Quiz to securely complete my transaction otherwise How Do I change it to a working number.


3 replies

Userlevel 7
Badge +4

Eh. It is tough to read without any punctuation in your paragraph. 

So I just tried my best guess. You cancelled a number and now you want to reactivate  it for other purposes? 

Userlevel 7
Badge +4

If that’s the case, once a number is canceller it’s not possible to get it back.

Userlevel 7
Badge +4

My interpretation is that your contact number got canceled so Koodo is unable to call you to confirm some personal info for your account.

 

Please email the webstore with your order number and your new contact phone number.

koodo.webstore@koodomobile.com

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