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i just got a galaxy ace ll x yesterday an the head phones dont work am i s.o.l or what can i do ?

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take them back and get a set that works. Test them in the store before you go. If you got if by mail call Koodo and i am sure they will send you a new pair.
Userlevel 7
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Check and make sure that the volume is turned up for your media section, also make sure they are plugged in all the way. If it still doesn't work go back to the place of purchase and tell them your issue and they will be able to help you if within 14 days of purchase.

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