I took my LG G7 One phone to a Koodo Kiosk at Pacific Center. I was having issues with wifi connectivity. The phone kept saying "connected, no internet" while all of my other devices would be fine on whatever network I was connected to so I knew it was the phone. I did a factory reset and this didn't solve the issue. I took it into the Kiosk. The person there did another factory reset with me and sent it in for repair. The repair facility did a factory reset and sent it back --- honestly, that's all the did... and sent it back. I was pretty angry that they didn't do anything else to fix the problem since I had already done this TWICE.
Anyway, when I got my phone back (it's a very dark blue colour) there was a WHITE dent on the top right corner. It's a small dent but very obviously dropped while in the hands of Koodo... So I requested that the person at the kiosk open a claim. I left with my phone as they wouldn't let me refuse to take the phone... They told me to call customer service. I did that. Customer service said to get the kiosk to create a claim. I called the kiosk, they said they filed a claim. And now here I am with a phone that I haven't bothered to turn on as I'm waiting to send it in again to be looked at or replaced? If they dropped it, what else has been damaged now?
I'm so annoyed by all of this. If I don't hear back from them by the end of the day tomorrow. I'll call the kiosk again for an update. Any tips?