Koodo Community


Great Service

Just spoke to customer service.  The wait time for the call was very short.  I had two issues and my problems were solved in a very few minutes.  Unfortunately I didn't hear the employees name but he was great!

6 replies

Userlevel 5
Thank you so much for taking the time to share your gratitude Wendy 🙂 Glad to hear your issue has been resolved! Have a great day! 
Thats all good . why is koodo disconecting people who say they might leave
Wow koodo sent me a email saying i wanted to discontinue service . when in fact they maliciously cut me off .
I simply said if you dont hounor your waranty koodo for manufacturers defect LG G3 phone Then i am forced to leave koodo. after I pay for all my airtime . then i was cut off t min later . a rep said when i phoned back . I was disconnected as. I was thinking of moving away from koodo.
Cut off 5 min later
Userlevel 6
Hey Paul! We definitely do not disconnect our customers just because they want to leave Koodo! If you need any assistance with your account, please send us a private message on Facebook or Twitter as we cannot disclose your account information here.  Thanks!