Koodo Community

Great Customer Service!!

  • 19 January 2021
  • 2 replies
  • 88 views

I’m a new customer who had a delay in receiving my SIM card to get started.

I called customer service and Ms. Simona from the phone customer service team provided honestly the most amazing customer service I have experienced in a long time!

  • When I explained the issue I was having, she was able to provide solutions, continue to follow up (at the time she promised) and delivered on all the commitments.
  • I asked if there was any way I could let her manager / the company know what a great job I thought she was doing and she so humbly said that unfortunately Koodo does not have a channel for that and surveys are random.

I hope that a moderator or manager can see this post and award Ms. Simona with the the raise / promotion / recognition that she deserves!!

If more information is needed I can provide the time / day / etc to ensure it goes to the right person.

Once again, thank you so much Ms Simona!!! 

 


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2 replies

Userlevel 7
Badge +4

I'll flag a rep so that they will see this 

Userlevel 5

Thank you, Aaron!  I will forward your feedback to our support team and her team leader. Thank you for your appreciation!