Every time I call no one is ever helpful just eager to get off the line. They convinced me to also change my plan to unlimited services so that I don't get overcharged every month yet every month I do get overcharged. What's that about? And they charge you for using some apps. Are u serious. If I didn't know that why would u charge me. I wouldn't be using it if I knew. Me and my family have been with Koodo for a while but we are changing companies starting next month! Thanks!