I received a text message from Koodo @ 4800 with the following message at 10:30PM off business hours:
“Koodo: Heads-up! We just received a request to cancel a subscriber from your account and transfer the mobile phone number to another carrier. If you didn’t make this request, please call 1-844-232-7678 as soon as you can. If you requested the transfer, no action is needed. Free message from Koodo.”
My phone did not have service when I saw the message around 11PM, I used another phone to call the number and got an automated message telling me to call back during business hours. My phone number has appeared to been transferred to another carrier without my authorization.
Need help in resolving and getting back my phone number. Looks like a scam to steal the number and to be misused by fraudsters. As most of the financial services and other social websites use the phone number to send out verification codes I am worried about my information being stolen.
I would like Koodo to have proper verification before the number gets ported and as well as 24/7 fraud department to answer customer calls, as the frequency of hackers stealing customer information has increased.