Koodo Community

Forgot my account PIN code

  • 11 August 2020
  • 1 reply

I called Koodo today, but i didn't remember my PIN so they asked me couple of security questions: DOB, Drivers licence number and email address. I'm just wondering is that normal? Do they ask those questions in case you forgot your PIN? 

1 reply

Userlevel 7
Badge +4

Yes, it's normal. How else would you propose that they verify your identity without your pin number? It's not as if they can check your photo ID over the phone,