Just wanted to throw a huge THANK YOU to the SUPER supervisor, Andrei!!!
He took the time to walk me through every problem I was having with my phone after months of me calling/messaging/screaming at your stupid bot thing. After a lot of miscommunication and missed calls, a fake manager, waiting for callbacks that never happen, extreme frustration, today, I spoke with Andrei and I am so thankful I did! He deserves a raise!!!