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FAQ entry : transfer ownership


Userlevel 7
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Hello. There's been quite some questions about transferring ownership lately on Koodo forums but there isn't an entry in Koodo's FAQ about that. Even if people search it, they won't find nothing. Therefore, it would be really nice to add some info about it like the costs, how to do it, etc.

19 replies

Userlevel 4
Great idea! It would definitely be a great piece of information to post on here!
Userlevel 4
Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

You'd need to call in to get this done, it's not on self serve. Like anything postpaid, the person wanting the service needs to go through a credit check before the actual process can start. It's probably not on here because the call in volume is probably low
Userlevel 7
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Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Yeah, but having a page telling customer how to do this and what they need to have in order to process to such a "transfer" would be nice
Userlevel 4
Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Right but if anything, they shouldn't charge for it because it's not available in self serve
Userlevel 7
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Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

I think it is free in-store. But not sure about it
Userlevel 6
Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Here is the first page that comes up when someone searches "transfer of ownership". http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/can-i-give-my-koodo-sim-card-to-a-friend All the info is there, except the exact amount of the charge. It is $25. They should list it here as well not just under their 'contact us' link where all the charges for the various services are.
Userlevel 7
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Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Plus, I think you need to have valide ID plus a CC check in order to be able to process that. But thanks, I wasn't able to fin this page through Google!
Userlevel 6
Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

You are right! When I search the same thing on google it doesn't come up. Only community pages. Google seem to be ignoring koodo's page. You can only blame koodo for that. When I search on koodo's site though the same search, it's the first page.
Userlevel 7
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Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

No, sometimes they return Koodo's page. I believe the term is too large because when I search : Can I give my Koodo SIM card to a friend? it brings up the good page!
Userlevel 6
Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Of course it will. 🙂 Because you are searching exactly what koodo wrote. But I don't beleive that's what any ordinary person would look for. The word 'ownership' should be in the title. I'm pretty sure that's something most people would include in their search. The stupid thing is that even on the page they list the fees it says "change account user name" . It took me a while to figure out that's what they meant by transfer of ownership.
Userlevel 7
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Matthew wrote:

Great idea! It would definitely be a great piece of information to post on here!

Haha same here. This is why I hope Koodo will change it for a more obvious term then!
Userlevel 7
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Has it been implemented yet?
Userlevel 4
I am potentially leaving Koodo in the next couple of months -- only because I received a better offer from another company (not Wind nor Mobilicity).  I would like to give another Koodo customer the opportunity to take over my plan (for the cost of the ownership transfer fee, if any).  

My question is this -- must a Koodo customer accepting an ownership transfer have a $0 Tab, or can an existing Tab be moved to the plan that the Koodo customer is accepting?
Userlevel 7
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JeremyESQ wrote:

I am potentially leaving Koodo in the next couple of months -- only because I received a better o...

I suggest posting it in a different thread so you get more visibility! 
Userlevel 4
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Hi Jeremy, 

When you do a transfer of responsibility, your Tab balance is transferred as well if the credit check of the new customer allows for a Tab. Hope that helps :)
Userlevel 4
Thanks, I would pay off my Tab in full, but if the Koodo user wanting to take my plan has a Tab of his/ her own, would he/she be able to transfer that Tab balance?
Userlevel 7
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JeremyESQ wrote:

Thanks, I would pay off my Tab in full, but if the Koodo user wanting to take my plan has a Tab o...

I think you misunderstand, with a transfer of ownership you are not transferring your plan onto someone else's line, you are transferring your line onto someone else's account. E.g.: you have the number 555-555-0001, the other person has 555-555-0002. After the transfer of ownership, the other person is responsible for both 555-555-0001 and 555-555-0002. Each line will have its own separate plan and tab balance. These balances are tied to their individual lines and cannot be transferred between them.
Userlevel 4
JeremyESQ wrote:

Thanks, I would pay off my Tab in full, but if the Koodo user wanting to take my plan has a Tab o...

Thanks Timo, that clarifies everything. I appreciate all the responses and perhaps I will stick with Koodo after all 🙂
Userlevel 7
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Can someone please look that idea up. It's been quite some time and people are still asking this question...

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