The charging port for my Alcatel was damaged in february. I took it to a local repair shop. Three weeks later, they said that they could not find a replacement port from their supplier. I went to the Koodo store at the mall, but they redirected me back to the repair shop. Very disappointed. I paid 80$ to Koodo in Feb. and Mar. even though I didn't have any access to my phone. The repair shop thinks they may be able to fix it at a cost of $110.