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External mic not working - Motorola One Hyper

  • 28 February 2021
  • 2 replies
  • 50 views

My external mic (I think?) is suddenly no longer working. There is no sound when I try to play music or videos, I cannot hear anyone when I make or receive a phone call. However, there is sound when I receive a notification, a ring tone, or when I put a call on speaker phone. Is there a fix to this? Thanks!


2 replies

Userlevel 7
Badge +4

I'm not sure exactly what you're speaking about. If you put a call on speakerphone and you're able to hear the person the speaker is working.
If you start playing music without your headphones on, you're telling me that the same speaker is not working?

Badge +4

It’s possible you may have accidentally lowered or muted the phones’ in-call volume. Try placing a test call. During the call, adjust the volume until you can hear the other person talking. The link below explains how to adjust audio alerts for the MotorolaOne Hyper. 

https://support.motorola.com/ca/en/Solution/MS146827

 

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