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End up koodo contract


How can I cancel my contract without calling koodo? I am not in Canada anymore. I tried to contact them via phone when I still was in the country but it was impossible. I did not have an hour for waiting on the phone and now I don't want to make a long distance call to stop the service. Any idea how can I stop them charging me?  Thanks

8 replies

Userlevel 7
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Ha van Facebook-od, kûldjè egy privat üzenetet nekünk. Az on keresztül is tudunk segíteni. Just mention my name in your message. If Facebook doesn't work it will have to be a call. We will need to authenticate your account to cancel.
Bernard wrote:

Ha van Facebook-od, kûldjè egy privat üzenetet nekünk. Az on keresztül is tudunk segíteni. Just ...

Koszi/Thanks. I just wrote a facebook message. I still don't understand how a phone call can authenticate an account and a mail dont
Userlevel 7
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Bernard wrote:

Ha van Facebook-od, kûldjè egy privat üzenetet nekünk. Az on keresztül is tudunk segíteni. Just ...

We don't want email to be used to pass on sensitive information, like your PIN etc. Email is far easier to intercept than Facebook direct messaging . We don't want people to have trouble with identity theft as a consequence later.
Userlevel 7
Badge +4
Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's free and works quite well!
Robert wrote:

Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's fre...

Where can I find that number? I tried this number  +4416477884337 but it is not working it said I need Skype credit 
Userlevel 7
Badge +4
Robert wrote:

Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's fre...

Attila, no need to call. I have your account and let's continue things on FB as you already started. Much easier.
Robert wrote:

Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's fre...

I have the same problem how do I get Bernard to help me.? 
Userlevel 7
Badge +4
Robert wrote:

Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's fre...

Have you TRIED contacting them via facebook messenger? Because that's how the problem above was resolved.

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