My daughter is in Egypt and her line is on seasonal hold. She is in the middle of an emergency and I need to remove the hold. This morning at 8 am the earliest call back I could arrange was tomorrow at 8:30 pm - 36 hours of waiting! There is no way to do this via self serve - a rep has to help me.
I have tried all telephone options - *611 and 1 866 995 6636 an virtual chat. I spoke with a very helpful rep in one of the local stores and she does not even know how I can get assistance sooner. At 10:30 am I messaged Koodo via FB Messenger.
Does anyone know how to get a customer service manager on the phone? Or have one contact me?
Best answer by Dinh
You can only schedule a callback at www.koodo.com/chat If you type “seasonal hold removal” and follow the conversation, you should be able to schedule a callback quickly. I just tried myself, the callback option was a call within 15 minutes.
By the way, only the account holder could unlock the seasonal hold.