Koodo Community

Email verification problem

I need to validate my new account before I can go see my account. The problem is that the verification email isn't being sent and I don't know why. So please help.

2 replies

Userlevel 6
Badge +4
Hi there Samuel... I will suggest you to get in contact with Customer Service, get them to: 1) Delete the profile that was created for you, and then 2) To re-create the profile one more time... They will send you an e-mail to complete the Self Service profile, it will take you just a few minutes, you will choose a password, some security questions and you will be all set... If you do it that way, pretty sure it will work...
Alrighy ty