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Easy Roam - Charged while in Canada

  • 18 September 2023
  • 2 replies

I was charged for Easy Roam September 9th 11:19am while travelling from Vancouver to Victoria. I never entered the United States. I would like this charge removed from my bill.


Best answer by Allan M 18 September 2023, 23:58

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2 replies

Userlevel 7
Badge +4

I’ll flag a rep for you.

As well, there are some helpful tips in this article to help prevent this in the future: 


Userlevel 6
Badge +4

Hello @DirtyDan 

We verified the days of the charge and confirmed that you were within Canada when it happened. 

A credit was issued and will update in the overview section of the Self Serve account within 3-5 minutes. 


@Allan M provided a great link with some steps to help you avoid this type of charges in the future.