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Easy Roam Charge

  • 6 October 2020
  • 2 replies
  • 78 views

On my most recent bill, Koodo charged me for a day on Easy Roam. However, I was not in the US, though was in the southern Gulf Islands (as noted on my bill for other usage). How do I get a credit for the Easy Roam fee?

 

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Best answer by Mayumi 7 October 2020, 00:51

You need to contact Koodo to dispute this charge. 

You also need to adjust your phone setting to prevent future charges.                                          Phone settings > mobile network > network operator >   manually set to Koodo

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Userlevel 7

Due to the proximity to the US, it is possible that a US tower provided you with mobile services which may be the reason for charging you with roaming. If you are not manually  ‘locked’ to the koodo network, a low koodo signal may have resulted in a stronger US provider being selected to provide you with mobile services.

Userlevel 7
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You need to contact Koodo to dispute this charge. 

You also need to adjust your phone setting to prevent future charges.                                          Phone settings > mobile network > network operator >   manually set to Koodo

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