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"Downloader USB Init" message when activating phone change??


I just changed my koodo phone from old to new - everything went well online.I've now waited the 15 minutes to activate my new phone with the *22803 code but when I turn on the new Motorola phone it seems to be hanging on the screen "bootloader USB INIT" am I doing something wrong?

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Userlevel 7
Badge +4
Does this phone have a sim card or not?
Userlevel 5
Hi there, If your new phone has a SIM card, you do not need to program it with *22803. Have you tried to contact one of our Technical Support representative by any chance? We can be reached at 1-866-995-6636, option #6 free from a land line for technical support. Thank you! ________________________ If you see a good answer, give it a star.

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