Koodo Community

Community

Solved

Double payment! where can we check this and how can we get the extra money back?


Double payment! My husband canceled his account but we paid double (he did and I paid too) where can we check this and how can we get the extra money back?

3 replies

Userlevel 7
Badge +4
This will be reflected on the next bill. The system will show that you have credits on the account, and since you no longer have an active account, the final bill should tell you how to obtain your credit.
Ivan wrote:

This will be reflected on the next bill. The system will show that you have credits on the accoun...

Hi Ivan:  I no longer have a Telus account and there is a credit balance.  How can i get this transferred to my koodo account?
Userlevel 7
Ivan wrote:

This will be reflected on the next bill. The system will show that you have credits on the accoun...

You have to contact the party you paid and request a check be sent to you.

Reply