My Father just purchased a Koodo phone and plan the day before he left for a trip to Florida. He is travelling alone and I urged him to get a cell phone. He is 78. He asked for a US calling plan and was told he could add it on by calling *611. As you know it is not just that easy!! He does not text. He does not use the internet on his new cell phone. He did not register on your web site and would never have found the 10TNT code that he would need. Your web site does say that this could be done at any Koodo location. Well he asked and they didnt do it, they just told him to call *611. SHAME ON YOU!!!! dont you have grandparents? My idea is for you to train your staff on how to deal with older customers. Some of us did not own a computer until we were a senior. And some never have. And we will still be around for the next 40 or 50 years.