Disclaimer: I don't work for Koodo but I manage a Mobile Shop in Aurora. We sell Koodo but don't deal with manufacturers warranty repair. A customer who purchased an Ace from the store a long time ago (before I even worked here) came in with a problem. Phone was stuck in a boot loop. Not uncommon for an Ace. Problem is the original Ace she had over a year ago crapped out on her 3 weeks after the warranty expired. After a long fight, Koodo sent her this refurbished model. Tried as I might to fix it, eventually a factory reset got it to boot but she was unhappy about losing everything. I called customer service on her behalf to see what they could do but the rep didn't speak very good english and wasn't very helpful. What they agreed to do was give her a $75 Tab credit (her current balance was 107) to get a new phone but she still wasn't impressed with having to pay money for a new one. Eventually she said if the phone died again she would probably cancel the service and go to PC prepaid because her usage is extremely minimal and now Koodo has left a bad taste in her mouth so she'll be telling all her friends about them. Thoughts? Comments?