today I tried to communicate with a representative from customer service loyalty, to do so using the self serve chat i scheduled a call back for 7:00pm. After receiving the call back I was given the prompt to “press 1 to speak with a customer service representative” which I then did and then for the next 10 minutes my phone continued to ring until eventually the call back system hung up on me before connecting me to the representative. Upon recalling the system I was sent to the regular customer service line which then leads to a text being sent reconnecting me to the koodo chat that wanted me to reschedule another call back that would not be until tomorrow morning. I continued to message in the chat that I would like to speak to a human customer service representative only to be sent through the same loop over and over again. This system was frustratingly un-hepful to the point that I had to continue to explain my disappointment to finally be led to this forum. I have been a loyal koodo customer for 10 years and am extremely dissapointed with the service I received.
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