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Userlevel 6
When a question is answered, disable the ability to keep on adding to the thread with additional questions or comments. I've noticed lately that year old threads that have been previously answered are open to more questions and comments instead of user looking for the info or posting a question, the post question in a very old and aswered thread/question. It's better housekeeping!

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Userlevel 6
I totally agree with you! Now, what I don't know if the 'get satisfaction' the company who owns the software behind this forum is willing to do that. When I look at all the other customers they have it seems that the extent they took it is to roll up comments to a post. I can't tell what time frame they choose for that. Or maybe it's up to the brand. Take a look at an MTS post from 3 months ago. In order to add a comment one would have to click to see all the other comments first. Not perfect but I guess it's a start. https://community.mts.ca/mts/topics/mts-wireless-self-serve The other thing koodo could do is simply archive posts to clean up their content. Too many post are up for the same questions, which may explain some of the difficulty some people have in finding their answers.
Userlevel 7
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From what I can see in the changelogs, Koodo employees have always been responsible for archiving posts. However, I believe that there have been some changes in Koodo staff recently - some people left, some are new. I know they were always very awesome and zealous in archiving older posts (just check the changelogs) but I guess it takes some time for new employees to get up to speed with their tasks. Patience jedi's I'm sure they're working on it 🙂
Userlevel 6
Sophia wrote:

From what I can see in the changelogs, Koodo employees have always been responsible for archiving...

I don't know about the changelogs Sophia, but whoever the "old" people were still left quite a bit cleaning to do. Just my 2 cents. 🙂 But maybe koodo doesn't agree, I don't know. I can tell you that for example a a fairly common question like 'what is my PUK code' has hundreds of posts. Some are over 2 years old!! Why can't they archive most and just leave the few with the best answers? It would be easier for anyone else looking for that the next time.
Userlevel 7
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Sophia wrote:

From what I can see in the changelogs, Koodo employees have always been responsible for archiving...

Here are the changelogs: http://community.koodomobile.com/koodo/changes Public for all to see 🙂 As for archiving when, what and how, I have never given that a single thought because as you wellllllllllllllllllllllllll know, we don't work for Koodo and have no intention of doing their job - or telling them what their job should be 😃
Userlevel 6
Sophia wrote:

From what I can see in the changelogs, Koodo employees have always been responsible for archiving...

Why not tell them? We are all users of this forum and sometimes we might know better than them. 🙂 Plus they seem to be listening to feedback so give them all you have Sophia! 🙂
Userlevel 7
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Sophia wrote:

From what I can see in the changelogs, Koodo employees have always been responsible for archiving...

Heh you must know by now I'm never too afraid to say what I think 😛 But we all (should) know our place too... When it comes to making decisions, that's entirely up to the company and archiving stuff has never been publicly discussed... Hence it must be something they prefer to decide in house.
Userlevel 7
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The most helpful thing anyone can do is for the original poster to say when the solution suggested worked. Then everyone gets the benefit of knowing that something concrete worked and the rest of the thread can be closed down.
Userlevel 6
BobTheElectrician wrote:

The most helpful thing anyone can do is for the original poster to say when the solution suggeste...

Good point Robert, but what about those situations (and quite a few) where the original poster doesn't get back?
Userlevel 7
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BobTheElectrician wrote:

The most helpful thing anyone can do is for the original poster to say when the solution suggeste...

99.9% of them don't, so we have to encourage them. We never know if something worked or if the OP just gave up in frustration or really didn't understand/implement the suggestions. Those of us who respond regularly, should add a tag line under all their posts and comments like: "If this worked for you, please let other users know by giving it a star." If I see a reply that has some star appeal, I won't bother trying to lead the conversation astray if something has already been solved.
Userlevel 6
BobTheElectrician wrote:

The most helpful thing anyone can do is for the original poster to say when the solution suggeste...

I think that's a great idea Robert. And from the looks of it if a reply gets 3 or more start it gets promoted to the top make it easier for the next person to find the best answer.
Userlevel 7
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Would also like to get a clear explanation of when the √ Answered tag is assigned. I see plenty of posts that are tagged that are really not resolved at all, especially on the French board.
Userlevel 6
BobTheElectrician wrote:

Would also like to get a clear explanation of when the √ Answered tag is assigned. I see plent...

Well, we should ask the mobile master here, cause they said they have the ability tag post as 'answered'.
Userlevel 7
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BobTheElectrician wrote:

Would also like to get a clear explanation of when the √ Answered tag is assigned. I see plent...

Do you not think that this is something for the Koodo staff to discuss among themselves, and then (if necessary) share their opinion and/or decision with the MM's, Robert and Chris? I'm genuinely puzzled why you two would be so interested in the inner workings of Koodo and this community, because as far as I can tell, Robert does not work for Koodo and Chris does not even want to be a MM. Don't forget, the purpose of this community (forum) is to service the needs of the general Koodo public and customers by a knowledgeable base of dedicated volunteers. So why are we discussing the inner administration of Koodo itself? Surely that is a matter for Koodo. Of course I know how fond we all are of discussing 'politics' of any sort, LOL! But seriously let's all allow Koodo to run their own business as they see fit. It's a good company that provides an excellent product and service, and all we're here for is help users to find solutions to their questions. Perhaps you two would be better off to contact Koodo directly regarding how they should run their business. Let's all sit back, relax and use this community for the purpose of which it was originally designed 🙂
Userlevel 6
BobTheElectrician wrote:

Would also like to get a clear explanation of when the √ Answered tag is assigned. I see plent...

I'm not raining on koodo by any means, I'm totally relaxed too.......I just like things that get better over time. 🙂 And a lot of that comes from our feedback I have to think. And me not aspiring to be an MM has nothing to do with wanting things to be better for others. 🙂
Userlevel 7
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BobTheElectrician wrote:

Would also like to get a clear explanation of when the √ Answered tag is assigned. I see plent...

I have all faith that Koodo knows what they're doing 😉
Userlevel 7
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I'm 100% against this idea. Posts can be marked as "answered" when they're not. Or, the answer is incomplete. Plus, I've come across posts where I've added information that may become relevant to future visitors that are on the same topic, if not directly related to the original problem. I know that I personally like to search any forum for solutions before I ask. It's polite, and I'll get my answer sooner if possible.

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