I asked both sales reps if it was correct information, because the referral site says that the link must be used before activation. Both reps said that as long as I used a referral within 3 days of activating, I would be fine. Given that they were so specific about there being a three-day grace period, I decided to trust the Koodo sales reps and activated an account. My referral ended up being denied due to "registering my phone number too late".
My referral was denied due to the Pacific Centre Vancouver sales reps either a) having incorrect information or b) outright lying to me. I'd like to believe the sales reps were given incorrect information instead of deliberately lying, as they even asked me I'd be sent a text to review their performance. Tricking customers doesn't seem like a solid plan to getting 5-star reviews haha.
I contacted the Koodo Refer a Friend support email and was once again told my referral was denied. My referral case ID is 193541.
Is there any way to resolve this and get the $50 referral for my dad and I? I wouldn't have signed up when I did if I knew this would happen. It seemed pretty reasonable (at the time) to think that the Koodo sales reps would give me valid information. In any case, this hasn't been a great experience as a new Koodo user.
Best answer by Dennis
Two separate reps at Pacific Centre told me that this wasn't true, and that I had 3 days to activate.
You can always cancel and then get another line and reactivate.
You can also try to send a private to koodo via Facebook or Twitter and if you explain the error of the kiosk, they might be able to help you out =but no gaurentees)
It would laosnbe advantagous if you got the names of those 2 sales reps