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Data Turned Off

  • 21 November 2020
  • 1 reply
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I placed an online order yesterday for a phone upgrade (which I've now requested a cancellation for through email) and last evening, my data was shut off and I received 3 texts messages in a row saying I used 50% of my 10mb limit, then 100% of my 10mb limit, then 90% of my 10mb limit and I was being charged for overuse. My plan is 10GB so why has my data turned off and why am I receiving these odd text messages that make no sense?

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Best answer by Manuela at Koodo 21 November 2020, 15:44

Hi Amy! Thanks for reaching out to us. Please send us a private message from your Social Media account (Facebook or Twitter) so that we could investigate further. Thank you.

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Userlevel 1

Hi Amy! Thanks for reaching out to us. Please send us a private message from your Social Media account (Facebook or Twitter) so that we could investigate further. Thank you.

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