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Question

Data and SMS Charged

  • 26 September 2022
  • 3 replies
  • 23 views

This last month, I was charged $14.99 for Data and SMS, did not leave the country nor did I approve of any purchase of extra data/SMS. Why did this happen and who can I talk to to discuss?


3 replies

Userlevel 7
Badge +4

This sounds like a third party application charge.

This koodo article should help.

 

It does say Application Store Service and the timestamp says 3:37 AM. It doesn’t say what the purchase was or who it was through. Since I do not remember purchasing or have I ever purchased an application through my phone, how do I get that information from Koodo?

Userlevel 7
Badge +4

Have you reviewed your text messages?  Do you see any messages from 5415?

Make sure to check your spam folder in your text messages (yes, text messages have a spam folder too)

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