Koodo Community



Customer Service or Face to Face for added name and unblock data?

Is it better/cheaper to call in to koodo's customer service or go into the kiosk and talk to someone face to face if I wanted to add a name to my account and have them unblock my data?

3 replies

Userlevel 1
If you call customer service, there will be NO FEES for doing those requests. You can go to as Koodo kiosk as well, if you choose. Whichever is more convenient for you. "Better" would really matter on the person you speak with to get these requests done
So there will not be fees either way?
Userlevel 6
Badge +4
Whatever is more convenient for you, if you go to store, either way they will have to call to get that person's name on the account, and if your account has a data block, you may try to remove it on the Self Service account, under Plans and Add-ons.