I cannot believe how much customer service has degraded over the years. I became a customer a couple of months after Koodo launched in 2008 and rarely had an issue thankfully.
Last night when I call to inquire on a promotion that was not showing up in my cart when trying to purchase a phone online I was not aware that I called passed their operating hours and it sent me to the virtual assistant. Boy was I in for a surprise...once I booked a callback and went out of the webpage I decided I didn't want one the next day but there was no way to cancel it. This was a start of a long day today.
I decided to purchase the Note 9 after all but wanted the blue one which is no longer available online so I went to a Telus/Koodo store. They suggested I called Koodo to see if I could get a better deal to suit the tab I wanted. First call no deal. Went to PC Mobile shop to ask a few question about another carrier he suggested I call again, only deal I could squeeze out of the rep was $25 to help with the cost of activation, she sent an email and told me she would call back in 10 min to make sure I got it. Waiting in the store for almost an hour no email no call. They checked in their systems and could see the $25 rebate but not for the tab we discussed on the phone and it cancelled my promo which didn't make sense to use the $25 offered.
Decided to call Koodo again when I got home this time wanting to unlock my current phone and cancel my home phone because I was so disgusted with today, The associated didn't ask if there was anything else before transferring me to the cancellation line which I was on hold for over 30 min before I decided I had enough and hung up. Must be a lot of people cancelling. I never got instructions on how to unlock my phone either. What a big shame.
Sorry for the long rant but I am very disgusted and exhausted on how everything went down today and figured if Koodo doesn't want me to buy an expensive phone then I'll go look somewhere else.