Is anyone else having issues with talking with a live human? I’m a new customer and haven’t even activated my sim card yet. Somehow this was easy around Black Friday when I placed my order. I thought Koodo’s customer service was excellent. I tried calling, it said due to covid they’re not taking calls and disconnected me and then when I scheduled call backs with the chat assistant numerous times, I had 4 calls with dead ends on the other line. Very disheartening for being a new client.
If you ordered online, then that is the activation.
How did you place your order? If you ask your question here, we will do our best to help you
How do I talk to a live agent? Is that service not available?
Userlevel 7
+4
In the meantime, I’ve booked a callback for you to the number ending in 59. You should get a call within the next half-hour or so.
Hello, thank you for the help. I haven’t received my SIM card yet, so if you’re directing a callback to the number tied to that, then it isn’t going to work. This is what I’m meaning by I haven’t activated yet. As I mentioned in my first post, scheduling a callback with the bot didn’t work. How can I schedule a callback with you without posting my phone number publicly?
Userlevel 7
+4
Unfortunately we don’t get tracking info for SIM card shipments, but I do see that it was shipped out on Dec 4th. Assuming you’ve already checked all the usual suspects (mailbox, with household members (if applicable) in case they accepted a package on your behalf, etc?)
You can try scheduling a call to a different number we can reach you at, or send us a private message on Facebook or Twitter, and a rep can assist there.
Thank you, I was able to get through today,
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