Not sure that this idea, but you don't have a category for less than enthusiastic feedback (no praise, sorry) .....
I bought a Motorola X-Play in December and paid for the extended warranty plan right then and there ($130?).
Over the course of the first 6 months
a) the charger cable broke (I was traveling, so just discarded it),
b) the little sled that holds the SIM/SD card broke,
c) I had unlimited hassle with the SD card (which wasn't fixed by buying a new SD card, by the way)
(And to provide context: I owned an Iphone 4S for 5 years and NOTHING on that phone EVER broke, by which I want to say, I don't usually break my electronics)
Still, I do love my Moto and when I finally brought it to Koodo's Kiosk for repair I wasn't bothered that
i) it would take a week to repair and
ii) you didn't want to replace the charger cable (because I couldn't produce the broken one),
BUT what really bothered me was that you gave me the poor excuse of a loaner phone in the shape of a pre-historic Samsung GT-S7560M.
I: It was so slow that .... utterly frustrating
II: the screen so dim that I couldn't use it outdoors (which I stopped trying after I had accidentally dialed international numbers while attempting to navigate the device in broad daylight)
III: I couldn't install vital applications (namely whatsapp ... I think the phone was too slow, the validation failed several times).
The communications emergencies that I encountered during this week are too numerous to detail, friendships and family relations were strained.
And here IS an idea: how about making sure that repairs are delivered on Saturdays, as well. Because of Canada day it actually OVER a week for my phone to arrive back at the kiosk AND you also didn't send me that text message that my phone was ready for pick-up. Remember? You promised you would in your "We have received your repair" email.
OK, here is some praise:
1. Your staff at the kiosk was completely supportive, when I showed up a after having tried to work with that phone. She would have wanted to make things better and told me that she was trying to get better phones for clients - I hope you help her (and other client) out.
2. Also, I AM grateful that you allowed me to unlock my new phone after one month, only, (because I have been a long-term client in good standing, etc.) .... that was helpful.
3. And the few times that I screwed up (using more minutes than covered by my plan because of an emergency and misunderstanding the terms of the US Roaming Bundle), you gracefully reversed the (excessive) charges. Again ... much appreciated.
Still .... those loaner phones are waaaaaaay below any standard.