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Credit or no Credit when phone is lost then found


I lost my phone on May 10th, but found it again on May 13th. Since I did not on my phone at all from the 10th to the 13th is it possible to get credit for those days?

4 replies

Userlevel 7
Badge +4
No. Even if you lost your phone and suspend your service for months, you still have to pay if you want to keep your account/number.
Userlevel 7
Badge +4
Nope. Just like if my house was burglarized, my cable and internet provider will not credit me for the days I was without my cable box and modem
Userlevel 6
Koodo does not offer a credit for Lost & Found and you are responsible for your monthly plan however, you may switch your plan to a 15$ a month seasonal hold so that it will be cheaper while you find yourself another phone.
Userlevel 7
Badge +4
Mathieu Carrier wrote:

Koodo does not offer a credit for Lost & Found and you are responsible for your monthly plan howe...

Seasonal hold is supposed to be offered to people who are going to traveling outside of Canada. (I know I don't think Koodo actually check if you are going to travel or not... But) Also it's count as plan change.... so if you have old/ promo plan you won't get it back.

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