As with every service provider, there is always an outcry for long time customers to get some "extras". For Koodo, this has ranged from: Wiping the tab after X amount of time. Getting a free phone. Crediting an entire bill Etc. Maybe I come from a generation where good service is the perk of a long time customer. You enjoy the service, why do you need more? Currently, you can do the following as a long time customer on Koodo: Switch to a promotional rate plan. Upgrade a new phone at any time. Koodo Tab(you are always accumilating a tab unless you have the Sim Card Discount or are on the Spending Cap program with no access to the negative portion of the tab). Bring your own unlocked phone over Sim Card Discount Sales on prices of Phones There's lots that Koodo currently does that long time customers can take advantage of. So why the need for more? It just seems like people are greed and want everything for free or the bare minimum and that's not how service providers work.