Koodo Community

contact a rep

  • 12 November 2020
  • 3 replies
  • 146 views

I need to urgently contact a rep directly since I am currently out of the country and cannot schedule a callback. Thank you


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3 replies

Userlevel 7
Badge +4

Hey there! What did you need help with? We can be contacted privately through our virtual assistant at koodo.com/chat or by sending us a private message on Facebook or Twitter :) 

Hi! I'm trying to put my plan on seasonal hold. Both the virtual chat and the automatic call response are redirecting me to scheduling a callback, which I can't do because I'm outside of the continent. Will contacting koodo via Facebook work?

Userlevel 7
Badge +4

Hi! I'm trying to put my plan on seasonal hold. Both the virtual chat and the automatic call response are redirecting me to scheduling a callback, which I can't do because I'm outside of the continent. Will contacting koodo via Facebook work?

It's because you are already out of the country, best way to contact them is to send them a message through FB or Twitter