Koodo Community

Changing profile name


Hi, I just opened up my koodo account today. However, when registering, the clerk input my name wrong which was later corrected by calling the customer service. But, when I logged into the self service website the profile name still showed the outdated(wrong) one.

5 replies

It might have no effect on the actual functionality but I do wanna change it back if possible.
Userlevel 7
Badge +4
Danny Zhao wrote:

It might have no effect on the actual functionality but I do wanna change it back if possible.

Check back in 24 hours, once the databases all refresh overnight.
Userlevel 7
Badge +4
Danny Zhao wrote:

It might have no effect on the actual functionality but I do wanna change it back if possible.

Mine took a few days to change when they spelt my last name wrong at sign up.
I cant even open my profile page it stays blank, any suggestions as I need to update email address
Userlevel 7
Badge +4
glo wrote:

I cant even open my profile page it stays blank, any suggestions as I need to update email address

Try deleting your browsers History cookies and cache and then attempt to access self serve again.

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