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cant verify identity because youre texting the code to my broken phone

  • 2 October 2020
  • 2 replies
  • 58 views

Im trying to purchase a new phone because mine is broken. Self serve wants me to confirm my identity by sending a code to my broken phone, so I can not access the code to purchase the phone. What do I do now?

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Best answer by Dennis 2 October 2020, 22:41

I suggest requesting the code when you have a friend or family member near by and you can pop your sim in their phone to receive the code.

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Userlevel 7

Send a private message via Facebook or tweeter or ask for a callback and explain your issue. If cannot be resolved by phone, considering going to a koodo store.

Userlevel 7
Badge +4

I suggest requesting the code when you have a friend or family member near by and you can pop your sim in their phone to receive the code.

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