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cannot open or download text message


trying to download multimedia message and don't know how

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Userlevel 7
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You need to enable data (or remove data block) for pictures to download. You may want to be connected to a strong wifi source when you turn on your data to download and then turn data off again to avoid unexpected data charges
I am on a wi-fi & data is open still not open
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Brenda Perreault wrote:

I am on a wi-fi & data is open still not open

Try getting the sender to re-send the picture message. Which phone do you have, Brenda?

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