Koodo Community

Community

Solved

Cannot connect to 1888 nuumbers


Userlevel 1
Trying to call 1888 numbers (one was State Farm and the other was for work) and can not seem to connect. It seems to be a carrier issue as there was no issue with my wife cell phone on another carrier. Is this a know issue with koodo/telus network?

4 replies

Userlevel 7
I can dial 1888 numbers just fine.
Userlevel 7
Badge +4
I know prepaid phones on the networks I've tried can't call 1800 numbers, are you on prepaid possibly?
Userlevel 1
I'm on month to month. The state far number I can't get a hold of is 1 (888) 521-1025. It was bad when I got in a car accident a month ago and could not contact them for assistance
Userlevel 6
Joshua Pun wrote:

I'm on month to month. The state far number I can't get a hold of is 1 (888) 521-1025. It was ...

Hi Joshua, this is strange as it should work! I suggest that you contact our technical support so we can have a look into it. We can be reached at *611 from your cell but it's better to contact us from another phone at 1-866-995-6636, option #6. Thank you!

Reply